Archive | How-to’s

Expect friction, pick customers wisely and recognize small wins on the road to new capabilities

When I first tried kite boarding in January, I wasn’t a particularly fast learner. My enthusiasm and persistence, however, were off the charts. Wild crashes and being dragged through the water, gasping for air, only made me more determined.

I’ve tried something new every time I get out on the water, and while my tricks are modest, my learning curve has accelerated.

Similarly, companies who wish to build new capabilities need to keep trying new things.

Continue Reading →