Some quick examples of work we’ve done:
Developed and implemented cost-effective and high-impact improvements to Delta customer experience, boosting J.D. Power ranking, while reducing cost.
Helped Home Depot make strategic decision to invest $2 billion in stores, increase store staffing levels, improve customer experience and enhance service incentives. The company’s share price advanced 45% over the next five years, compared with a 5% loss for the S&P 500 index.
Worked with Acuity Brands Lighting to improve processes for pricing, project management and order service, and to make changes in compensation, hiring and succession planning. As a result, client increased margin 23%.
Managed strategic planning process for Radiant Systems, a $150 M software/systems provider, narrowing the focus to only the most attractive markets, and divesting a business unit.
Improved Wal-Mart International finance group efficiency and effectiveness, substantially improving employee engagement scores.
Set priorities with senior management of Canadian forest products company, increasing EBITDA by over $100 million.
Led senior executive team of $1 billion recycled paperboard and packaging company in developing integrated plan. Client divested businesses where they could not achieve a competitive advantage, and focused on becoming a leader in selected markets.
Worked with senior managers of Zep, a $450 M specialty chemicals manufacturer, to grow target markets, improve compensation plans, streamline distribution, add sales force automation and restructure along functional lines. Client achieved 8% higher profits and improved sales force retention and productivity.
Worked with Fiserv to expand brand into new markets and applications. Defined product offerings, developed product positioning and marketing collateral.
Assessed strategic options and recommended growth strategies for GeoFields, a geographic information systems firm, aiding 400% revenue growth.
Developed strategy for UPS business technology solutions product portfolio, prioritizing product features and recommending pricing approach.
Helped Equifax to expand offering in data analytics and insights.